1. General Refund Policy
We strive to provide high-quality services and products. However, we understand that sometimes things don't work as expected. This policy outlines when and how refunds are available.
1.1 Refund Eligibility
- Refunds are considered on a case-by-case basis
- All refund requests must be submitted within the specified timeframes
- Refunds are processed to the original payment method
- Processing time for refunds is 5-10 business days
2. Subscription Services
2.1 Monthly Subscriptions
- Refund Window: 30 days from the initial purchase
- Eligibility: Unused subscription time
- Process: Prorated refund based on unused days
- Conditions: No refunds for partial months after 30 days
2.2 Annual Subscriptions
- Refund Window: 60 days from the initial purchase
- Eligibility: Unused subscription time
- Process: Prorated refund based on unused months
- Conditions: No refunds after 60 days unless service failure
2.3 Lifetime Subscriptions
- Refund Window: 90 days from the initial purchase
- Eligibility: Service not meeting advertised features
- Process: Full refund if service doesn't meet expectations
- Conditions: Must demonstrate service failure or misrepresentation
3. Digital Products
3.1 Templates and Tools
- Refund Window: 14 days from purchase
- Eligibility: Product not working as described
- Process: Full refund if product is defective
- Conditions: No refunds for downloaded products unless defective
3.2 Courses and Educational Content
- Refund Window: 30 days from purchase
- Eligibility: Content not as advertised or technical issues
- Process: Full refund if content doesn't meet expectations
- Conditions: Must demonstrate content doesn't match description
3.3 Software and Integrations
- Refund Window: 30 days from purchase
- Eligibility: Software not compatible or not working
- Process: Full refund if software is defective
- Conditions: Must demonstrate technical incompatibility
4. Author Earnings
4.1 Author Payouts
- Refund Window: 60 days from payout
- Eligibility: Disputed earnings or payment errors
- Process: Investigation and correction of payment errors
- Conditions: Must provide evidence of payment discrepancy
4.2 Template Performance Issues
- Refund Window: 30 days from template removal
- Eligibility: Template removed due to policy violations
- Process: Prorated refund of affected earnings
- Conditions: Must not be due to author's policy violations
5. Non-Refundable Items
The following items are generally not eligible for refunds:
- Downloaded Content: Templates, tools, or courses that have been downloaded
- Used Services: Services that have been actively used for more than 50% of the billing period
- Custom Development: Custom solutions or integrations developed specifically for you
- Third-Party Fees: Processing fees, transaction fees, or third-party service charges
- Promotional Items: Free or heavily discounted items
- Violation Refunds: Accounts terminated due to policy violations
6. Refund Process
6.1 How to Request a Refund
- Contact Support: Submit a refund request through our support system
- Provide Information: Include order number, reason for refund, and supporting documentation
- Wait for Review: We will review your request within 5 business days
- Receive Response: We will notify you of our decision and next steps
6.2 Required Information
- Order number or transaction ID
- Reason for refund request
- Supporting documentation (screenshots, error messages, etc.)
- Account information (email address)
- Preferred refund method
6.3 Refund Processing
- Approval Time: 5-10 business days for review
- Processing Time: 5-10 business days for refund to appear
- Payment Method: Refunded to original payment method
- Notification: Email confirmation when refund is processed
7. Special Circumstances
7.1 Service Outages
- Extended Outages: Refunds for service outages longer than 24 hours
- Data Loss: Full refund if data is permanently lost due to our error
- Security Breaches: Refunds if service is compromised due to our negligence
7.2 Billing Errors
- Duplicate Charges: Immediate refund of duplicate charges
- Incorrect Amounts: Refund of overcharged amounts
- Unauthorized Charges: Full refund and investigation
7.3 Force Majeure
- Natural Disasters: Case-by-case consideration
- Government Actions: Refunds if service becomes unavailable
- Pandemic Situations: Extended refund windows may apply
8. Dispute Resolution
8.1 Internal Dispute Process
- Initial Review: Support team reviews your request
- Management Review: Complex cases escalated to management
- Final Decision: Written decision with explanation
- Appeal Process: Option to appeal within 30 days
8.2 External Dispute Resolution
- Payment Processor: Disputes through your bank or payment provider
- Consumer Protection: Contact your local consumer protection agency
- Legal Action: Right to pursue legal remedies
9. Refund Methods
9.1 Original Payment Method
- Credit Cards: Refunded to the original card
- PayPal: Refunded to the original PayPal account
- Bank Transfer: Refunded to the original bank account
- Cryptocurrency: Refunded to the original wallet address
9.2 Alternative Methods
- Store Credit: May be offered as an alternative
- Service Extension: Additional service time instead of refund
- Product Exchange: Exchange for equivalent product
10. Contact Information
To request a refund or for questions about this policy:
- Email: refunds@aitomark.com
- Support: Telegram Support
- Phone: [Your Support Phone Number]
- Address: AItoMark Refunds Team, [Your Business Address]
10.1 Response Times
- Email: 24-48 hours
- Telegram: 2-4 hours
- Phone: During business hours
